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Control measure
De-escalation; tone and body language

TRAINING SPECIFICATION

Knowledge and understanding

Control measure element Learning outcome

De-escalation; tone and body language

Understand:

  • How body language, tone and behaviour may affect people who are involved in an incident
  • The potential behaviour of people who may commit unsafe acts to effect rescues

Practical application

Control measure element Learning outcome

De-escalation; tone and body language

Demonstrate the ability to:

  • Adopt appropriate body language and de-escalation techniques when faced with violence and aggression