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Control measure
Record call details

TRAINING SPECIFICATION

Knowledge and understanding

Control measure element Learning outcome

Appropriate systems and equipment to record call details

Understand:

  • The rationale for recording call details
  • The methods used for recording call details

Practical application

Control measure element Learning outcome

Appropriate processes, systems and equipment to record call details

Demonstrate the ability to:

  • Use service processes, systems and equipment to record call details ensuring the  protection and security of call information in line with the Data Protection Act